Oklahoma City · Hotel operations
Hotel operations for Oklahoma City owners who want steadier results every quarter.
NorthPeak Hospitality Group runs daily operations for hotels in Oklahoma City and central Oklahoma, using one scorecard for rooms, revenue, guest scores and staff.
The Friday scorecard
One page, every department.
| Line | What it shows | Owner |
|---|---|---|
| Occupancy | Rooms sold against the market | Sales |
| Rate | Average rate against comparable hotels | Revenue |
| Guest scores | Reviews and survey results | Front office |
| Labor hours | Hours against rooms sold | Each department |
| Work orders | Open and overdue tickets | Engineering |
Services
Hotel and hospitality operations
Steady hotels are run
one Friday at a time.
First quarter
How we take over operations.
Month 01
Month 1
Scorecard built and first Friday review.
Month 02
Month 2
Biggest slipping line fixed first.
Month 03
Month 3
Quarterly plan agreed with the owner.
Client feedback
What clients say
“Our department heads now argue about the scorecard instead of guessing.”
“Open maintenance tickets dropped once they were on the Friday sheet.”
“Jordan asked to sit in on our morning meeting before proposing anything.”
Representative client feedback. Client names are left out.
Contact
Do your department heads know their numbers?
Book an operations review. We will build your first scorecard from last quarter's data.
Book an operations review(405) 592-8173jordan@northpeakcollective.com